GoTo Meeting is a great option for hosting meetings remotely, but like any other videoconferencing app, it still has issues that need troubleshooting. For this guide, we found four common problems GoTo Meeting users may encounter and the solutions to each of them. From audio issues to connectivity problems, let’s look at these difficulties and the best ways to solve them.
Note: The following sections only reflect the interface of the latest version of the GoTo Meeting desktop app.
With GoTo Meeting, you’re probably familiar with the various sound effects that occur when your attendees join or leave your meetings (entry/exit chimes). If you’re tired of hearing those noises, you can actually turn them off.
Here’s how to do it in the desktop app:
The GoTo Meeting help webpage actually goes into quite a few scenarios that could explain why you can’t hear the other attendees speaking during the meeting. One of these scenarios stood out the most to us — the wrong audio mode could have been selected.
The “wrong audio mode” scenario is an issue with the GoTo Meeting app. In this scenario, you’re unable to hear anything because your GoTo Meeting audio settings for that meeting are set to the wrong audio mode. If you want to use your computer’s setup (microphone and speakers), your audio mode needs to be set to Computer mode. If you’re using a phone, you need to select Phone call mode. Using the wrong mode can cause you to not hear the meeting. To check and adjust your mode in the desktop app:
You can also check your computer’s audio setup just before you join your meeting by testing your speakers and microphone via the GoTo Meeting desktop app’s audio tests. Here’s how:
According to GoTo Meeting, there are three main reasons why you’re having trouble connecting to your meeting: No internet connection, a firewall is preventing you from connecting, or GoTo Meeting is having an outage.
If the other people at your meeting can’t hear you, here are some of the issues that could be going on: Your microphone might be muted, you’re set to the wrong audio mode, or if you’re using the web app version, you’ll need to make sure you gave permission for microphone access.
If your microphone’s muted, you can unmute yourself in the desktop app:
Just like having the wrong audio mode set can affect your ability to hear your co-workers during the meeting, it also affects your ability to be heard by them. This is how to adjust your audio mode in the desktop app:
And lastly, if you’re using GoTo Meeting’s web app version, you need to give the web app access to your microphone, if you want to be heard. Usually, when you first join a meeting via the web app, you’ll be prompted to give that access. But if you didn’t grant access then, you’ll need to do it during the meeting. To do so, you’ll need to find the permissions button or icon in the address bar of your browser. For example, in Microsoft Edge, you can access and adjust the permissions by right-clicking on the Lock icon in the address bar. From there you can grant permissions to the GoTo Meeting web app.
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