After days of massive outages, service interruptions, and subsequent assurances that Yahoo was working on its Mail problem, CEO Marissa Meyer posted an apology on a Tumblr blog dated December 13.
In the post, Mayer blamed the Mail problems on a “rare” hardware problem. Here’s what she had to say:
“On Monday, December 9th at 10:27 p.m. PT, our network operating center alerted the Mail engineering team to a specific hardware outage in one of our storage systems serving 1% of our users. The Mail team immediately started working with the storage engineers to restore access and move to our back-up systems, estimating that full recovery would be complete by 1:30 p.m. PT on Tuesday.
However, the problem was a particularly rare one, and the resolution for the affected accounts was nuanced since different users were impacted in different ways. Some of the affected users were unable to access their accounts, instead seeing an outdated ‘scheduled maintenance’ page which was a confusing and incorrect message (this has since been corrected and updated). Further, messages sent to those accounts during this time were not delivered, but held in a queue.
Over the remainder of the week, we worked around the clock to restore access and all messages to inboxes. This has included restoring IMAP access for people using other email programs like Outlook or Apple Mail to access their Yahoo Mail.”
According to Yahoo’s official Mail status page, the latest update, which was posted on December 15 at 7:45 PST, indicates that the web giant’s engineering team is “making steady progress on restoring access to messages for affected users.” This includes folders as well as inbox state, which tells you whether you’ve read a message or marked it with a star.
The latest Mail status update also indicates that timestamps may be incorrect, and reveals that a new update will be posted sometime today. If and when that update does arrive, we’ll edit this story to include the new information.
In the meantime, did you or are you still experiencing problems with Yahoo Mail? If so, please share your experiences in the comments below.
Image credit: http://tctechcrunch2011.files.wordpress.com
Related Posts
These could be the creepiest robots you’ve ever set eyes on
Part of a new art exhibition at Art Basel Miami, the robot dogs feature unnervingly lifelike copies of the heads of some of the biggest names in tech -- think Elon Musk, Mark Zuckerberg, and Jeff Bezos. Art legends Andy Warhol and Pablo Picasso also appear.
Samsung’s massive Odyssey Neo G9 just got a huge price cut
get the deal
I tested job searches using Gemini, ChatGPT, and Grok, and there’s a clear standout
Chatbots like Google Gemini, ChatGPT, and Grok are arguably better at helping you uncover job postings. Since they are interactive and can scour the web in seconds, you can use them as a career coach as well. The main advantage, though, is in helping you focus on new job categories and open your eyes to the possibility of an unexpected job. A prompt like “show me which jobs pay the best right now” is pure gold for those who are job hunting.