If you’ve accidentally bought a PS4 game or regret hitting that purchase button, then our guide will tell you exactly what you need to do to get a refund from the PlayStation Store. Luckily, with most of the content you purchase via the PlayStation Network, you don’t have to live with the consequences of your actions. Instead, you can pretty easily request a refund to your account, which you can then use to fund your next (hopefully more calculated) game purchase. For more information, you can view Sony’s official store cancellation policy.

To get a refund from the PlayStation Store on a purchase you’ve made – whether it be for a game, season pass, DLC, or PlayStation Video title – you need to have made the digital purchase within the last 14 days. Additionally, you cannot have started downloading it on your PlayStation 4 or other PlayStation device.

Pre-orders work a little differently. If you pre-ordered a game and decide later that you don’t want it, you can request a refund up until the day it comes out. This can be done even if you pre-ordered the content months ahead of time. If you pre-ordered a game with fewer than 14 days to go before its release, you will have up to 14 days to cancel the pre-order and get your refund. This means that if you pre-ordered it a week before launch, you have until a week post-launch to request your refund.

Unlike Steam’s refund policy, you cannot get your money back for a PlayStation Store game simply because you didn’t like it. Even if you’ve only started the downloading process for a game and haven’t actually played it or fully installed it yet, that game is now no longer eligible for a refund. The one exception to this is if the content is truly faulty and you can somehow prove this to the representative, then you will still be able to get your refund back.

The one downside to getting your PlayStation Store refund is that you can only get the cashback as a balance on your account, even if you used a credit card. This is because funds are technically added to your wallet and then used for purchases, therefore you cannot have the purchase refunded directly to your card.