There are many reasons why you might want a refund for something you purchased from the Apple App Store or iTunes. If you need to get a refund on an app, game, movie, TV show, music, or ebook, then there are a few different ways you can get in touch with Apple and get it done. You can do so using your iOS device, through a browser, or through iTunes. Whatever method you choose, the process is pretty similar, and it requires you to report a problem. Apple has a specific list of reasons why you may want to refund a purchase.
If you live in the EU, then you should be able to get a refund within 14 days of purchase, no questions asked. If you live elsewhere, or it has been more than two weeks since your purchase, then your request might not be granted without a legitimate reason. Let’s take a look at how you can get the refund process started.
Step 1: Open your email app, and search for Apple invoice. If you remember the date when you purchased the app, go to that email, otherwise, search each one until you find the one you want a refund for.
Step 2: Within the email tap on Report a Problem.
Step 3: Log in to the Apple website with your Apple ID.
Step 4: If you have 2-step verification, enter the Apple ID Verification Code, otherwise, go to the next step.
Step 5: From the drop-down menu choose the problem you want to report and tap Submit.
Step 1: Go to reportaproblem.apple.com and log in using your Apple ID.
Step 2: Choose the app or game you want a refund for, and tap Report a Problem.
Step 3: From the drop-down menu, choose the problem you want to report, and click on Submit.
Step 1: Open iTunes, and select the App Store at the top.
Step 2: Click on Account located on the right.
Step 3: Scroll down to Purchase History, and click on See All.
Step 4: In the list of apps, search for the one you want refunded and click the arrow next to the date on the left hand side.
Step 5: Click on Report a Problem.
Step 6: After you click Report a Problem, iTunes will open your browser, and you will be on the Apple website where you can choose a problem from the drop-down menu, and click Submit.
If you are requesting a refund because someone other than you had access to your iPhone or iPad and purchased an app without your consent, then you should enable restrictions on your iOS device to prevent it from happening again in the future.
Step 1: Go to Settings > General > Restrictions.
Step 2: Turn on Enable Restrictions.
Step 3: At this point, iOS will ask you to enter a passcode for restrictions. If your family, or friends, know your security passcode, then pick a new Restrictions passcode that no one else knows except you.
Step 4: Turn off Installing Apps, the App Store icon will disappear from your home screen. You also can turn off other things you don’t want others to access such as Deleting Apps, or In-App Purchases. Anything you toggle in on Restrictions will now require your Restrictions Passcode.
It’s very simple to get a refund, but it’s worth noting that without a specific reason your request may be denied. According to Apple, all sales are final. For instance, you should get a refund if you purchased by mistake, someone purchased without your permission, or something went wrong with the download and you were charged for the app. It is not meant for a user to be able to purchase an app or some other content, use it for a short time, and then get their money back.
If there is a legitimate reason, and those reasons are listed in the drop-down menu, your refund request will be processed, usually within 2 or 3 days, though it can take longer. Apple may contact you to verify the reason for the refund.
Are you tired of paying for streaming services you never watch just to get a phone plan feature you actually want? T-Mobile has good news for you! The carrier is rolling out new plans, called T-Mix, in early November to replace its old Experience lineup with a build-your-own perks system called Picks.
The benefits you choose vary from streaming and gaming to food delivery, AI, satellite service, and phone discounts. But if you are satisfied with your existing plan, you can keep it.
Merely days after the iPhone Duo hit the shelves, images of broken screens on the phone started popping up across social media. Until now, it’s been unclear what’s causing the line of defective pixels that appears vertically along the crease, as well as horizontally, on the phone’s inner display.
Apple has finally acknowledged the issue, which has shown up on iPhone Duo units owned by customers as well as demo units in stores. In a statement shared with Bloomberg, Apple says that not all iPhone Duo units are affected and that those that are tend to show the display fault early on. The company added that users who experience problems with their iPhone Duo display should contact AppleCare for a replacement.
Not long ago, Apple treated independent repair like an act of outright hostility. The Cupertino giant locked down parts with serial-number pairing, while repair tools remained firmly out of reach of anyone outside its authorized repair network. More importantly, the company waged a legal and lobbying battle against right-to-repair legislation.
I've covered enough of these fights over the years to know what a shift looks like. That's why what happened in October 2026 genuinely caught me off guard. The day the iPhone Duo went on sale, what may be the most mechanically complex iPhone to date, Apple pulled off a surprising about-face. It published teardown-style repair manuals for a handful of major components.