Samsung’s Galaxy Note 7 was supposed to be the company’s ultimate triumph. Instead, it became a tragedy. After multiple reports of exploding batteries, a full recall that floundered, and replacement Note 7 handsets that also exploded, it’s time to call it: The Galaxy Note 7 is unsafe. Under absolutely no circumstances should you continue to use your Galaxy Note 7, ask for a replacement Note 7, or buy a new one.

Exploding batteries are no joke — especially when those faulty batteries are inside a device that you hold in your hands, cradle next to your face, and sleep next to at night. The issue is so serious that airlines ban Note 7-carrying passengers from planes and carriers have stopped selling the device.

Earlier we learned that Samsung had halted production of the phone and now it looks like the device has been officially suspended — in fact, Samsung has put a stop to sales of the phone and even warned all users that they should “power down” their phones.

“Consumers with an original Galaxy Note 7 or replacement Galaxy Note 7 should power down and take advantage of the remedies available, including a refund at their place of purchase,” said Samsung in an official statement.

“We recognize that carrier partners have stopped sales and exchanges of the Galaxy Note 7 in response to reports of heat damage issues, and we respect their decision. We are working diligently with authorities and third-party experts and will share findings when we have completed the investigation,” Samsung told Digital Trends in a statement. “Even though there are a limited number of reports, we want to reassure customers that we are taking every report seriously. If we determine a product safety issue exists, Samsung will take immediate steps approved by the CPSC to resolve the situation.”

Here is how to return your Galaxy Note 7, how to exchange it, and what you should buy instead.

If you bought a Galaxy Note 7 or recently received a replacement Note 7, you should immediately return it and get a replacement device. You can read the full Consumer Product Safety Committee’s report here.

If you bought a Galaxy Note 7, you can:

Each U.S. carrier and retailer offers different options for customers who bought the Note 7. We’ve pulled all the info together here.

Know your rights! If any carrier argues with you about giving a full refund, show them the CPSC’s website. Any vendor of the Galaxy Note 7 is legally required to give you either a full refund or exchange it for a device of equal value.

If you were going to buy a Note 7, you still have lots of options. Some of these, you’ll have to wait a bit longer to get your hands on.